Keeping Parents and Carers Informed

 

We aim to keep parents and carers up to date with news and events. We do this by:

  • Updating our website regularly;
  • Updating our Facebook page regularly;
  • Using a text messaging service;
  • Producing termly newsletters;
  • Making use of Class Dojo;
  • Sending out letters and information about educational visits and events – copies of all letters can be found in the Parent Letters Section of our website or you can request a paper copy from the School Office.

Keeping Children Safe

CRC Article 19: All children have the right to be safe.

If you have concerns about a child’s or children’s safety or welfare and would like to speak to someone in private, please contact one of our Designated Safeguarding Leads:

Mrs. Boulton, Mrs. Simpson-May, Mrs. Kozlowski, Mrs. Nixon or Mrs. Mathwin.

You may also call 03000 267 979 to speak to a Social Worker via the First Contact service.

Compliments and Complaints

Compliments are always greatly received. These could be recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher or in an email to the school.

We hope that complaints about our school will be rare, however, if there should be a concern, the process outlined in the school Complaints Policy should be followed.

Further information can be found in the Complaints Policy in the section of our website here.

Getting in Touch and Visiting

If you would like to contact us you can:

  • Telephone the School Office on 01388 772959 where Mrs. Doughty, Mrs. Wilkinson or Miss O’Leary will be happy to help you.
  • Use the ‘Contact Us’ link at the top of this page (which also gives directions to the school).
  • Email us at: timothyhackworth@durhamlearning.net

If you have a particular query or concern, please request an appointment with Mrs. Boulton, our Head Teacher.

If you would like to visit us:

The main entrance of the school can be accessed via the gate located on Oxford Street. All doors are kept secure during the school day, so please press the buzzer next to the main entrance and a member of our staff will help you.  If you need to speak to a particular member of staff, it is advisable to ring ahead and make an appointment.

All areas of our building are accessible, and there is a passenger lift to the first floor.

If you think we can improve on how we communicate with parents, please let us know; we always welcome suggestions. You can contact us via our contact page or telephone the School Office on 01388 772959.

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You may need a product like Adobe Reader (free download) to view our PDF documents on our website.

Privacy Policy

We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.

We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.

Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.

Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.

This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.

This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.

This policy will be reviewed and updated versions will be posted on the website.

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.